Telecommunications

QualPro works with many leading telecommunications companies to improve sales by maximizing consumer sales through call centers, retail outlet sales, business-to-business sales, and wholesale sales. Our projects focus on improving efficiency by reducing problems related to circuit outages, payment errors, and billing inquiries, and by eliminating coding errors and late billing. MVT^® projects in the telecommunications industry also serve to strengthen advertising effectiveness and to improve customer service by reducing nuisance calls and unnecessary transfers to achieve one-call resolution and retain more customers.

Capabilities

• Increase Sales & Revenue
      Maximize Retail Outlet Sales
      Maximize Business to Business Sales
      Maximize Wholesale Sales
      Increase Revenue per Hour
      Increase Employee Sales Referrals
      Reduce Customer Churn
      Improve Customer Service
• Improve Efficiency
      Increase Customer Order Accuracy
      Eliminate Coding Errors
      Reduce Circuit Outages
      Reduce Repair Times
      Increase Technician Quality Jobs per Day
      Reduce Data Entry Errors
      Reduce Nuisance Calls/Unnecessary Transfers
      Reduce Repeat Trouble Reports
      Reduce Repeat Customer Service Calls
      Reduce Payment Errors
      Reduce Order Processing Cost
      Reduce Billing Inquiries
      Reduce Misapplied Payments
      Reduce Inventory
      Reduce Installation Time and Backlog
      Evaluate Capital Investments to Optimize ROI
      Increase Grade of Service (Percentage of Calls Answered in 20 Seconds)
      Reduce Software Changes
      Eliminate Late Billing
      Reduce Employee Health Care Benefit Costs without Sacrificing Quality
      Increase On-time Delivery
      Redesign Bill to Reduce Questions and Increase Customer Satisfaction
      Improve Maintenance Scheduling to Increase Throughput

To learn more about QualPro's work in the telecommunications industry, please contact us.