 |
 |
 |
 |
 |
 |
 |
 |
| ||||||||
|
 |
|
Bill PerdewCOO Bridgestone/Firestone Retail and Commercial Operations With more than 2,200 consumer and commercial stores and approximately 22,000 teammates in North America, BFRC operates the largest number of company-owned full-line automotive retail generalist stores in the world. Store channels include ExpertTire, Firestone Complete Auto Care, GCR Tire Centers, TiresPlus, and Wheel Works. Automotive service is the largest part of BFRC's business, accounting for approximately 50 percent of sales, with tire and financial services making up the rest. Bill Perdew, Chief Operating Officer of BFRC, is responsible for all North American retail operations. After 30+ years of experience running various BFRC operations, Bill is "committed to serving our diverse customer population with diverse teams of teammates." BFRC is using MVT® to develop innovations that better serve customers, increase revenues, and decrease costs. By simultaneously testing 30 store and advertising strategies, BFRC is rapidly identifying actions that can provide tens of millions of dollars in financial benefits and better satisfied customers. Learn how many of today's business leaders are achieving performance breakthroughs. View highlights from the 18th Annual QualPro Leadership Symposium. |
|
Since 1982, QualPro has used Multivariable Testing (MVT®) with 1000+ companies to test 100,000+ improvement ideas. MVT® tests between 20 and 40 ideas simultaneously, accurately predicting the bottom-line impact of potential process changes in weeks. Take existing process initiatives, like Six Sigma, to a whole new level. All process improvement tools and approaches (TQM, DOE, Six Sigma, Re-Engineering, SPC) can be enhanced through the use of Multivariable Testing by QualPro.
| |||
QualPro, Inc. • P.O. Box 51984, Knoxville, Tennessee 37950 • 800.500.1722 • 865.927.0491 • 865.927.0495 fax © 2006, All Rights Reserved, QualPro, Inc. |