Telecommunications Process Improvement

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QualPro Leadership Symposium

Process Improvement for Telecommunications Processes (#27)

Simple statistical techniques can help achieve breakthrough telecommunications improvements.

The Value of Attending This Three-Day Seminar
What an exciting time it is to be in the telecommunications industry! Internet usage is rapidly expanding. Cable, cellular, and wire telephone partnerships are being forged all around the world. Technology is coming to market with amazing speed and in constantly growing quantities. And in the midst of all this excitement and turmoil, consumer expectations of reliability and service continue in an ever-climbing spiral.

While it is easy to be enthusiastic about this wide array of opportunities and challenges, they put unprecedented pressure on telecommunications business processes. Customers insist that installations are on time and done right the first time. Processes supporting new products and services must work smoothly right away without a lengthy de-bugging period. Marketing and sales processes must succeed quickly and dramatically. Product development cycles must be shorter with each new product. And the huge capital requirements of new technology create the necessity that higher and higher performance levels be achieved with existing equipment. Never before has there been such an urgent need to optimize your processes so that they consistently provide a larger and higher quality output.

That's where QualPro can help! QualPro has helped telecommunications companies across the continent achieve breakthrough improvements in processes ranging from installation timeliness, to repair reliability, to sales effectiveness, to accounts receivable.

This seminar is the first step in unleashing the power of QualPro and our 12-Step Procedure (including MVT^® experimentation). Don't miss the opportunity to learn from the experts. Learn from QualPro!

Course Topics

Understanding variability in telecommunications processes
QualPro's 12-Step Procedure for Improving a Process
Determining and defining key measures
Simple statistical tools for process improvement
Selection, construction, and interpretation of control charts
Importance of measurement control, capability, and improvement in telecommunications processes
Preparing processes for MVT^® experimentation
Introduction to MVT^® experimentation

Since 1982, QualPro has used Multivariable Testing (MVT®) with 1000+ companies to test 100,000+ improvement ideas. MVT® tests between 20 and 40 ideas simultaneously, accurately predicting the bottom-line impact of potential process changes in weeks. Take existing process initiatives, like Six Sigma, to a whole new level. All process improvement tools and approaches (TQM, DOE, Six Sigma, Re-Engineering, SPC) can be enhanced through the use of Multivariable Testing by QualPro.