Service and Administrative Process Improvement

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QualPro Leadership Symposium

Process Improvement for Service and Administrative Processes (#2)

Service and administrative processes yield better, less costly results through the use of statistical process improvement tools.

The Value of Attending This Three-Day Seminar
Most of us don't have to be told that we are living in the age of service. It is no longer good enough to produce an outstanding product- customers expect outstanding service to go with it. New service industries arise every day to meet the constantly expanding demand for additional services. Even support services provided by administrative units within companies are experiencing ever increasing expectations from their internal customers. No matter how good and efficient your service processes are today, they must improve to meet the expectations of your customers. It's a never ending cycle.

And if that's not enough, service and administrative processes have traditionally been viewed as very difficult to control and improve. Processes are often poorly defined, measurement systems for providing feedback are usually inadequate or nonexistent, and managers have rarely been trained in the use of techniques to improve the situation. Too often, the assumption is made that if employees "care enough," somehow service and administrative process results will get better.

QualPro's 12-Step Procedure for Improving a Process© (including MVT^® experimentation) takes the mystery out of improving service and administrative processes. This simple yet powerful statistics-based technique has been used time and time again to improve service and reduce costs in thousands of companies. Learn from the experts how to use QualPro's 12-Step Procedure as a road map to improve service and administrative processes in your organization.

Course Topics

Basic principles of continuous process improvement
Measuring service process results
Identification and prioritization of processes that need improvement
QualPro's 12-Step Procedure for Improving a
Process
Simple statistical tools
Selection, construction, and interpretation of different types of control charts

Since 1982, QualPro has used Multivariable Testing (MVT®) with 1000+ companies to test 100,000+ improvement ideas. MVT® tests between 20 and 40 ideas simultaneously, accurately predicting the bottom-line impact of potential process changes in weeks. Take existing process initiatives, like Six Sigma, to a whole new level. All process improvement tools and approaches (TQM, DOE, Six Sigma, Re-Engineering, SPC) can be enhanced through the use of Multivariable Testing by QualPro.