Multivariable Testing Techniques for Service Processes(#33S)

3-Day Seminar

The MVT® Process provides a rapid means of testing many possible process improvements in remarkably few tests and then sorts out what works in a simple analysis. It takes the guesswork out of making changes and allows you to choose the improvements that will ensure a high payoff. QualPro has helped more than a thousand companies post dramatic gains in productivity and profitability by using the MVT® Process. Attend this seminar and let us begin helping you!

Course Topics

• QualPro's Twelve-Step MVT® Process for Service
• Simple brainstorming techniques for generating potential changes
• Methods for identifying practical, feasible, and cost-efficient suggestions
• Powerful MVT® screening designs that separate the suggested changes that will improve performance from the many that won't.
• MVT® refining experiments that optimize the process
• Practical management of MVT® experiments