Process Improvement for Service and Administrative Processes(#2)

3-Day Seminar

Service and administrative processes have traditionally been viewed as difficult to control and improve. Processes are often poorly defined, measurement systems for providing feedback are usually inadequate or nonexistent, and managers have rarely been trained in the use of techniques to improve the situations.
Service and administrative processes can yield better, less costly results through the use of statistical process improvement tools. QualPro's Process Improvement for Service and Administrative Processes seminar will teach you to improve service and reduce cost in your organization by continuously measuring service process results, identifying and prioritizing processes that need improvement, and using the MVT® Process as a roadmap to improve these processes in your organization.

Course Topics

• Basic Principles of Continuous Process Improvement
• Measuring Service Process Results
• Identifying & Prioritizing Processes that Need Improvement
• QualPro's Twelve-Step MVT® Process
• Simple Statistical Tools
• Selecting, Constructing, and Interpreting Different Types of Control Charts