WellPoint is the largest health benefits company in terms of medical membership in the United States, with thirty-four million members in its affiliated health plans, and more than seventy million individuals served through its subsidiaries. One in nine Americans receives healthcare services through WellPoint's affiliated health plans. WellPoint is an independent licensee of the Blue Cross and Blue Shield Association in fourteen states.
Nichola Denney is WellPoint's Staff Vice President of Medical Management Operations supporting the ConditionCare disease management program that serves chronically ill health plan members.
The program offers an adjunct to physician care by providing support from dedicated nurses, dietitians, exercise physiologists, pharmacists, health educators and other health professionals to help participants better understand their chronic conditions, their doctor's orders, and how they can become better self-managers of their conditions. The ConditionCare program is designed to maximize member health status, improve health outcomes, and help control associated healthcare costs.
Nichola discusses how WellPoint uses the MVT Process to increase member participation in the ConditionCare program. Increasing enrollment and engagement in the program is enabling WellPoint, through its affiliated health plans, to manage more chronically ill members, which yields enhanced quality of life and reduced medical claims costs for members. Prior to joining WellPoint, Nichola led the use of the MVT Process in other disease management programs and dramatically increased participation for both commercial and government health plans. This broad experience makes Nichola well qualified to discuss the important contributions that MVT experimentation can make to improve the American healthcare system.